Shipping policy

At Handpicked Gifts, we are committed to delivering your orders promptly and efficiently. Please review our shipping and processing policy to understand how we handle your orders.

Shipping Information

Handpicked Gifts offers multiple delivery options via UPS and USPS. Our shipping costs are based on the actual weight of your order and the destination, using rates provided by UPS and USPS

Shipping Methods:

  • UPS
  • USPS

Shipping Origin:

  • All Handpicked Gifts orders ship directly from North Carolina.
  • Our shipping department operates Monday through Friday only.

Shipping Exclusions:

  • We do not ship to Puerto Rico, Alaska, Hawaii, or outside of the continental US.

Free Shipping Offer

FREE Standard Shipping (On Selected and Marked Gifts ONLY):

  • Please allow 2-10 business days for delivery, depending on the destination.
  • Free shipping excludes shipments to P.O. Box, APO, and FPO addresses.
  • Shipments are made to the continental United States only, excluding Alaska and Hawaii.

Local Delivery

Handpicked Gifts offers free local delivery within Chapel Hill and Carrboro, North Carolina. In most cases, gifts will be delivered within 24-72 hours, unless the customer requests a special timeframe. If Handpicked Gifts is not able to deliver within 24-72 hours (not including weekends or holidays), we will contact the customer.

Pre-ordered gifts will be delivered on the day requested. Sorority bid day gifts are delivered during the bid day window announced each year.

Order Processing

Orders are processed and shipped within 1-3 business days from the time the order is placed. Custom orders and bulk orders over 5 pieces will require longer processing times and will be discussed during the design phase.

  • Our processing time does not include weekends or holidays.

Getting the Address Right
We ship to the name and address entered at checkout exactly as provided, so please take a moment to review them before placing your order.

Before your gift ships: If you notice a mistake, email handpickednc@gmail.com or call 919-590-0903 as soon as possible. If your gift hasn't shipped yet, we'll update the address at no charge.

After your gift ships: Once a package is with the carrier, changes must go through UPS or USPS. We'll gladly request the correction for you, but carriers charge fees for address corrections, reroutes, and returns. These fees are the customer's responsibility and will be billed before the change is made. Carriers can't change a package once it is out for delivery.

Delivering to a business, office, or shared workspace: Please include the company name along with the recipient's name and suite number. For coworking spaces and executive suites, include the business name "c/o" the building, for example "Jane Smith, Acme Co., c/o Regus." Carriers often won't leave a package at a front desk when they can't match the recipient's name to a tenant.

Undeliverable packages: If a package is returned because the address or recipient information was incomplete or incorrect, we'll contact you to arrange reshipment. Return and reshipping costs are the customer's responsibility. Many of our gifts include small-batch food items, so a returned gift may not be able to ship again. In that case, we'll work with you to rebuild it with fresh contents at the cost of the replacement items.

Delivered as addressed: Handpicked Gifts is not responsible for gifts delivered to an address as it was entered at checkout, or for delays caused by incorrect or incomplete recipient information.

Additional Information

  • For any questions or concerns regarding your order, please contact us at 919-590-0903 or handpickednc@gmail.com.
  • Please include the recipient's full name, phone number, and, for business addresses, company name at checkout. A phone number gives the carrier a way to reach the recipient if there's a question at delivery.

At Handpicked Gifts, we value your satisfaction and strive to provide the best shipping experience. Thank you for choosing us for your gifting needs.