Frequently Asked Questions


Have questions about ordering, delivery, or customization? Find answers below, or contact us for personalized help.

Contact Us

Delivery & Shipping

  • Q: What areas do you deliver to?

    A: We offer free hand-delivery in Chapel Hill for orders over $50. We also ship gift baskets nationwide via USPS or UPS.

  • Q: How quickly can you deliver in Chapel Hill?

    Chapel Hill orders are typically delivered on the same or next business day. If you have a special request for delivery, please contact us.

  • Q: What is your nationwide shipping policy?

    A: We ship in the continental US via UPS Ground (1-5 business days). USPS will be used for P.O. Boxes and may take an extra day or two. We use flat rate shipping for all items.

  • Q: Is delivery free?

    A: Yes! Orders over $50 receive free hand-delivery within Chapel Hill. Nationwide orders have a flat shipping rate based on the product.

  • Q: Do you deliver to UNC dorms?

    A: Absolutely! We deliver care packages directly to UNC Chapel Hill residence halls and off-campus housing. Just provide the student's name, address, and mobile number for coordination.

Corporate Gifting

  • Q: Do you offer corporate gift customization?

    A: Yes! We specialize in custom-branded corporate gifts including personalized candles with your logo, custom gift boxes, and curated bulk orders for clients, employees, and events.

  • Q: What is the minimum order for custom branded gifts?

    A: Custom branded gifts are available with no minimum order. We want to make custom gifting as easy as possible. Bulk custom corporate gift basket orders start at 10 units. Contact us for volume pricing and customization options.

  • Q: Can you add our company logo to gifts?

    A: Yes! We offer custom branded gift boxes, candles, and notecards featuring your company logo, event details, or personalized messaging with no minimum. Perfect for client appreciation, corporate events, and employee gifts.

  • Q: Do you offer bulk pricing for corporate orders?

    A: Yes, we offer volume discounts on orders of 10+ gift baskets. Contact us with your needs and we'll create a custom corporate gifting proposal.

  • Q: How far in advance should I order corporate gifts?

    A: Smaller orders of custom branded gifts are typically fulfilled within 1-3 business days. For bulk orders, we recommend at least 3-4 weeks lead time.

Products & Customization

  • Q: What makes your gift baskets different?

    A: Every Handpicked NC gift basket features Carolina-made artisan products from small-batch makers across North Carolina. We support local makers and include our signature brand story card in every order.

  • Q: Can I customize what goes in a gift basket?

    A: Many of our gift baskets include customization options for dietary needs or preferences. For fully custom corporate orders, contact us to create a bespoke gift experience.

  • Q: Do you have gluten-free options?

    A: Yes! We offer several gluten-free gift baskets including our Gluten-Free Gourmet Gift and Gluten-Friendly Italian Dinner. All products are labeled gluten-free.

Ordering & Payment

  • Q: How do I place an order?

    A: Shop online at handpickednc.com and add items to your cart. You can also contact us directly for custom corporate orders or assistance with your selection.

  • Q: What payment methods do you accept?

    A: We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Apple Pay through our secure Shopify checkout.

  • Q: Can I include a gift message?

    A: Yes! You can add a personalized gift message at checkout. We'll include your message on a printed card with the gift basket.

  • Q: Can I schedule a future delivery date?

    Absolutely! During checkout, you can specify your preferred delivery date. We'll ensure your gift arrives when you need it.