Return and Exchange Policy


HandPicked Gifts Return Policy

At HandPicked Gifts, we strive to provide exceptional customer service and ensure you are delighted with your purchase. Due to the nature of our products, which often involve consumables or customized items, we generally do not accept returns. However, if there is an issue with your order, we are committed to making it right.

When We Accept Returns

Incorrect or Defective Items: If you receive an incorrect or defective item, please contact our Customer Service Department within 30 days of purchase. We will gladly accept a return and ensure the issue is resolved promptly.

To initiate a return for incorrect or defective items, please follow these steps:

  1. Contact Us: Reach out to our Customer Service Department at 919-590-0903 or email us at
  2. Provide Details: Provide your order number, a description of the issue, and any relevant photos.
  3. Return Authorization: Our team will provide you with a return authorization and instructions on how to return the item.

Return Process

  • Original Receipt Required: Returns must be accompanied by the original receipt or gift receipt.
  • Refund Method: Returns with the original purchase receipt will be processed to the original form of payment.

Note: Shipping charges are non-refundable, and unless we made a mistake with your order, return shipping costs are the responsibility of the customer.

Contact Us

For any questions or assistance with your return, please contact our Customer Service Department:

  • Phone: 919-590-0903
  • Email:
  • Hours: Monday - Friday, 9 a.m. - 5 p.m. EST

At HandPicked Gifts, we value your satisfaction and are dedicated to providing the best possible experience. Thank you for choosing us for your gifting needs!

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